SHIPPING QUESTIONS
HOW MUCH IS SHIPPING?
Free shipping is offered on orders of $75+! All other orders will have a flat fee of $5 for economy shipping.
HOW LONG DOES SHIPPING TAKE?
All orders are packed & shipped 1-3 business days after the order is placed. Depending on best available carrier & destination, packages are typically out for delivery within 3-5 business days.
WHERE DOES MY ORDER SHIP FROM?
The shop headquarters is located in Ankeny, Iowa.
DO YOU OFFER LOCAL DELIVERY/PICKUP?
Yes! Both options are FREE on all orders.
Simply use code 'DELIVER' or 'PICKUP' at checkout and an email will be sent to confirm day & timeframe of either option.
FAQ SECTION
WHAT IS YOUR RETURN POLICY?
Returns are accepted within 30 days of order delivery.
Please contact me via email (brittany@pointed-north.com) to request a return.
Refunds are issued only after tagged, undamaged & unworn merchandise is received.
WHAT IS YOUR EXCHANGE POLICY?
Exchanges are accepted within 30 days of order delivery for different sizes or alternative items.
Please contact me via email (brittany@pointed-north.com) to request an exchange.
HOW MUCH IS THE RETURN SHIPPING FEE?
Returns are no cost for the customer.
WHEN WILL I RECEIVE MY REFUND?
Refunds are issued within 1-3 business days of tagged, undamaged & unworn merchandise being received.
GENERAL
WHERE DO YOU SOURCE THE CLOTHING?
So much time has gone into finding the best vendors to partner with that deliver quality, trendy, unique, yet affordable, pieces to offer to you.
Our favorites include wholesale brands Vero Moda, NLT, Things Between, Miou Muse, Grade & Gather, Crescent and various others.
DO YOU RESTOCK ITEMS?
Yes, depending on popularity and vendor availability. If you're ever curious about a specific item, feel free to reach out via email -- brittany@pointed-north.com.
DO YOU HAVE A STORE FRONT?
At this time, Pointed North is online only. However, if you're local to central Iowa, I do pop up around the city at events and markets periodically. Follow on social or sign up for the newsletter to stay up to date!
I'M NOT SURE OF MY SIZE?
In each product description, you'll find a sizing section. I try my best to offer measurements and sizing explanations based on how the product fits. If you ever have questions, please don't hesitate to reach out!
Didn't find what you were looking for? Feel free to contact us at any time!
